Do you have one of these?
First I was puzzled by having to enter my secure PIN (this turned out to be my "usual" PIN), and along the way messed up with entering it correctly - honestly, four numbers, how difficult can that be?
Then I mistyped the number it generated, or my password - or both! - and it was back to Square One. Several times.
Then, working from the account and reference details given by the card company, I got as far as thinking the payment was made ... only to be redirected to Square Two by a message saying the account was already set up, go back and make it through that channel.
Having found the right card from a sequence of drop-down lists, I followed the instructions and got as far as verifying the payment - using the Secure Key. And that's where the fun started.
No matter how carefully I entered the (long) password on screen - or the 4-digit code on the Key, error messages abounded - so many times that a phonecall to the bank was needed. And they are very helpful and patient there - back and forth to technical support, and after all the usual things failed and a rogue screen full of html appeared and couldn't be got rid of, I got to talk to the tech support person myself.
She took me back to absolute basics [humiliating? maybe...] and we logged off and logged on again, etc etc...
But you know there's going to be A Moment Of Revelation ... it came with the 4-digit code needed for the Key. Reading "reference" in the instructions - and having a bank reference number - well, I used that. But right next to the word reference was "/card number" ... and, you guessed it, I should have been typing in the last four digits of my credit card number, to which the payment was headed. DUH!
The take-home message ... should you find yourself in a loop of escalating frustration like this ... really is: start all over again. Re-read all the instruction - pay attention!
A tip that might come in handy, if you're using this payment system: if the payment goes to an individual, ie into their bank account, it's the account number that's the "reference number". If the payment goes to a card, it's the card number. Simple - isn't it.